Classroom Support and Instructional Technical Services
116 Varner Hall
371 Varner Drive
Rochester,
MI
48309-4485
(location map)
248-370-2461
csits@oakland.edu
M-Th: 7am - 8pm | F: 7am - 6 | Sa: 8am - 4pm
Classrooms
Classrooms
General Purpose Classrooms (GPC):
- Scheduled by the Office of the Registrar
- Support multiple users in several disciplines utilizing a variety of teaching styles
- Funded and maintained by centralized service departments
GPC Centralized Service Operations
- Registrar - space steward and room scheduling
- Technology Support Client Services– Classroom Help Desk, audiovisual and classroom technology systems design and installation, equipment distribution, and maintenance duties
- Capital Planning and Design - learning space construction and renovation
- Campus Facilities and Operations - maintenance of structural, electrical, and mechanical aspects of room; as well as custodial duties
- University Technology Services - network infrastructure design, installation, and maintenance duties
All Oakland University General Purpose Classrooms are equipped with an enhanced level of instructional technologies. The following resources can be found in every classroom: chalkboard and/or whiteboard, a video projection system and display screen, a DVD and/or Blu-ray player, a classroom computer, an electronic flat panel display with annotation capabilities, a table-top document camera, a reinforcement sound system, and a user friendly electronic control system. Each classroom is equipped to allow wireless internet access (Grizznet). Classroom capture hardware and software is available by contacting the Classroom Support Help Desk.
Video Conferencing/Two-way video Classrooms
Any general purpose classroom can be easily converted into a two-way interactive video classroom. Mobile video conferencing systems can be easily added to the existing classroom technology package to allow for a distance learning experience in which live video and audio is shared between two or more locations. For additional information please contact the Classroom Support Help Desk.
Non-General Purpose Classrooms, Computer Labs and Instructional Spaces
Non-General Purpose Classrooms, computer labs and various other instructional spaces are managed and maintained by various departments and units. All inquiries to their use must be made to the department stewards. There is no general listing of these spaces.
Have additional classroom questions? Contact us.
To prevent equipment theft, please lock your classroom after each session!
What resources are available in my classroom?
All Oakland University General Purpose Classrooms are equipped with an enhanced level of instructional technologies. The following resources can be found in every classroom: chalkboard and/or whiteboard, a video projection system and display screen, a DVD and/or Blu-ray player, a classroom computer, an electronic flat panel display with annotation capabilities, a table-top document camera, and a user friendly electronic control system. Each classroom is equipped to allow wireless internet access (Grizznet). Classroom capture hardware and software is available by contacting the Classroom Support Help Desk. Also included at each instructor workstation is an easy-to-follow, step-by-step instruction guide which will assist you in getting familiar with the equipment. We also offer group training on how to operate the equipment in General Purpose Classrooms at the start of each semester, or you may schedule an individual training session with one of our friendly staff members by making an appointment through our help desk by telephone at (248) 370-2461. Additional information on each classroom can be found by exploring the Classroom Inspector.
How do I login to a classroom computer?
All users of Oakland University classrooms are required to login using an OU ADMNET account and password in order to use the computer resources that are housed in the classrooms. The CSITS Help Desk is NOT responsible for providing login credentials for ANY users of university computer resources--these are provided by University Technology Services (Contact Oakland University Help Desk at 248-370-4357). Access to university computing resources is governed by policy #890.
I need to use a software package that is not installed in my classroom--what can I do?
Each classroom has a connection for your mobile computer--if you have a VGA output, then you can connect your computer to the classroom system and display your computer's output to your audience. If you have a university computer in your office here on campus, then you can use Remote Desktop functionality to demonstrate software that you have installed there. If neither of the previous two solutions will suffice, then you may submit a request for software installation to the CSITS team. You must have verifiable proof that your software license allows for its installation in the environment that you are requesting. Software installation requests are due to CSITS two weeks prior to the start of a given semester. CSITS guarantees that requests properly submitted by this date will be available for your first day of class; requests submitted beyond this date will be processed on an availability basis.
The Auto-Play menu does not appear when I insert my USB flash disk--how do I access my files?
For security reasons, all General Purpose Classroom computers have Auto-Play disabled. To access your files, insert your flash disk in an available USB port--the system will mount your disk after a brief moment, then you may access it from the Start Menu menu "Computer" option, or by clicking the Explorer Folder icon in the Task Bar. Your USB flash disk should appear with a drive letter under "Devices with Removable Storage."
How may I schedule training?
You may schedule an individual training session with one of our friendly staff members by making an appointment through our help desk by calling (248) 370-2461.
How do I report an equipment outage?
To report an outage, you may either call (248) 370-2461 or by submitting a support ticket. Be sure to provide a clear, concise summary and a detailed description of the problem. The CSITS team will receive your reported outage and dispatch the appropriate team to resolve the issue as the room may be accessed.
How do I contact someone for help?
The CSITS Help Desk is staffed Monday - Thursday (7 a.m. - 8 p.m.) Friday (7 a.m. - 6 p.m.) and Saturday (8 a.m. - 4 p.m.)–Simply give us a call at (248) 370-2461 and we'll be happy to assist you however we can. The Classroom Support telephone number may also be found on a sticker on the chalk/white board at the head of each classroom, on the desktop wallpaper of each computer, and on the step-by-step classroom equipment instruction guide at each instructor workstation. For non-urgent needs, we may also be reached via email at csits@oakland.edu.
Classroom Control System Videos
Extron Control System Videos
Extron Control System Overview Video |
How To Video Tutorials:
Aux Video |
Document Camera |
DVD/VCR |
Laptop | Microphone | Computer |
Crestron Control System Videos
System Overview |
How To Video Tutorials:
 Document Camera |  DVD |  Computer |
 Laptop |  Microphone |
Software
All General Purpose Classrooms on Oakland University's main campus have Microsoft Windows 7 installed as their operating system. The following licensed instructional software packages are also included:
- Microsoft Office 2016 Enterprise
- Minitab 16
- SPSS 11.5
- Handwriting Annotation Software, such as Microsoft OneNote or StarBoard Software
- Symantec Endpoint Protection
- Panopto upon request
In addition to the above titles, the following freeware utilities and instructional software packages are also available:
- 7-Zip
- Adobe Flash Player browser plugins*
- Adobe Shockwave Player*
- Foxit Reader (PDF viewer, comparable to Adobe Reader)
- Google Chrome
- iTunes
- Java 7 from Oracle*
- Microsoft Silverlight*
- Mozilla Firefox ESR
- PenAttention**
- PowerPoint Viewer 2010
- PuTTY
- R (with R Studio GUI)
- Skype
- VLC Media Player
- WebEx Player
- Windows Internet Explorer and Media Player
- WinSCP
*Please note that browser plugins may not work in all browsers. If a webpage doesn't load as expected, please try Internet Explorer.
**This software supplements the tool in place to enhance visibility. Please note that students in the class may request software or IT accommodations through the Disability Support Services Office, and if so, faculty members may be asked to create an Equally Effective Alternative Access Plan for the software for the student.
If you will require the installation of a software package that is not listed here in order to teach your course, please file a software installation request.
Sessions
Although CSITS provides a software package to perform most academic research, there are sometimes programs or data sets that you would like to access elsewhere. You may use Windows' built-in Remote Desktop client to achieve this by following these simple steps:
NOTE: All CSITS General Purpose Classrooms are on the ADMNET domain; if your user account is not an ADMNET user account, you will need to provide the additional information discussed in step number six below.
To connect to your office computer via Remote Desktop watch the following brief video and/or follow these steps:
- First click on Start
- Next type mstsc into the search bar and press enter
- Once the remote desktop connection wizard loads type the name of the remote computer into the field
- only the local computer name is needed, not the full computer name
- Now press the connect button
- Select use another account
- Enter admnet\ your user name, then enter your password
- Press the OK button
- You are now connected to the remote computer and can run any remote application
- once you are done with the remote session click the x in the top bar
- All remote applications will remain running
The Remote Desktop client will authenticate the connection and take you to your user
profile on the remote computer, provided that remote desktop connections have been enabled for the
user on the system you are attempting to reach (see Preparing for Remote Desktop, below.)
Preparing for Remote Desktop
To prepare your office computer for Remote Desktop sessions, watch the following brief video and/or follow these steps:
- Click 'Start' (or Windows Button)
- In the 'Search or Run' textarea, type: sysdm.cpl
- Press 'Enter' to open the System Properties control panel
- Click the 'Remote' tab
- In the 'Remote Desktop' area, select 'Allow connections only from computer running Remote Desktop with Network Level Authentication (more secure)'
- Click the 'Select Users...' button
- If your user account is not already listed in the Remote Desktop Users list, click the 'Add...' button
- Type your username (you may also force a domain by prefixing your username; for example: SBA\username)
- Click the 'Check Names' button
- If your username appears underlined in the 'Enter the object names to select' textarea, the system recognizes it as a valid account and you may proceed to the next step; if this is not the case, contact your department's Distributed Technology Support person or the OU Help Desk at x4357 to find out how to resolve the issue.
- Click 'Okay' on the 'Select Users or Groups' dialog box
- Click 'Okay' on the 'Remote Desktop Users' dialog box
- Click the 'Computer Name' tab of the System Properties control panel
- Note the 'Full computer name'; you will need this to connect to this computer
- Click 'Okay' on the System Properties control panel
- Open a browser to 'http://whatismyip.com' and note your IP address; you will need this to connect to this computer if you cannot reach it by name
Now your computer is ready for a Remote Desktop session and you are prepared with your machine's name and IP address, which you will use in step number four of Remote Desktop Sessions, above.
