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OU Help Desk

Kresge Library, Room 202
100 Library Drive
Rochester , MI 48309-4479
(location map)
(248) 370-4357 (HELP)
Fax: (248) 370-4863
[email protected]
Office Hours: M-F 8:00am - 5:00pm

OU Help Desk

Kresge Library, Room 202
100 Library Drive
Rochester , MI 48309-4479
(location map)
(248) 370-4357 (HELP)
Fax: (248) 370-4863
[email protected]
Office Hours: M-F 8:00am - 5:00pm

Frequently Asked Questions

The most common help desk questions can be found below;

VPN

University Faculty and Staff automatically receive VPN access. Access VPN at grizzvpn.oakland.edu and enter your NetID account and password for 2-factor authentication.

DUO

Need to setup DUO? Go to grizzvpn.oakland.edu and login with your NetID account and password to display the DUO set-up page that requires individuals to provide a secondary confirmation of their identity after initial NetID login using a physical device in their possession (app, text message or phone call).

NetID

This is a primary account used for network access, email, MySAIL access and as the single sign-on identity. Set up your NetID account here: https://netid.oakland.edu/profile/

ODBC

You must use remote desktop or complete the Remote ODBC Change Request form to login and use ODBC databases.

UltraTime

UltraTime can be accessed remotely, but you must first log into the VPN then Ultratime at https://ultratime.oakland.edu/.  If you are an hourly employee, your username is your Grizzly ID number and your password will be the last 4 digits of your social security number