University Technology Services

Dodge Hall
118 Library Drive
Rochester, MI 48309-4401
(location map)



The Oakland University community includes a variety of stakeholders:  students, faculty, staff members, alumni, and community.  Each stakeholder may interact with a system of interrelated processes designed to provide efficient connections and information. Each interaction presents an opportunity to provide the best possible service and action, at the lowest possible cost, with integrity, quality, and accountability.  In an effort to achieve best practice, OU processes seek to support the university mission and strategic plan.  Examples of process improvements are showcased on this page.  Some processes have been reviewed or redesigned through the Strategic Planning Committee - Institutional Processes Task Force.  Our goal is to change the culture from process to capability; our processes should enhance our work.  Please send suggestions or recommendations for other process improvements to the Process Improvement Task Force Chair, Theresa Rowe, CIO.

  • 9/2018 All online forms have been converted to PerfectForms system and documents scanned to Banner Document Management system.  Over 150 new forms have been created since we went live in 2014.  A full selection of available online routable forms is presented in the Administrative Forms directory. 
  • Campus offices are making full use of the Ellucian Banner Document Management system with over 20 offices scanning and moving documents to the system. Online storage options to reduce printing; review Sharing, Storage, and Learning Services to make the right choice for storage. 
  • 09/2017 Parchment transcript services have been enabled for electronic exchange of high school student transcripts. 
  • 2/2016 Implementation of campus-wide Wepa printing kiosks. PrinReleaf announced that Wepa has chosen PrintReleaf to reforest its entire printing production.  
  • 12/2015 The Office of the Registrar is offering eTranscripts through an online service provided by the National Student Clearinghouse. For just $4 payable to the National Student Clearinghouse, students can send official transcripts on the same day of their request – including on weekends and holidays. This cost represents a significant savings over typical parcel delivery company charges for expedited paper transcript delivery.  The Office of the Registrar continues to produce and mail paper transcripts free of charge,  unless students have unresolved financial obligations with the University. To learn more about this new service, please visit the Registrar's website.
  • 12/2015 The Orientation and New Student Programs (ONSP) Department is taking advantage of the recent implementation of Banner Event Management 9.3 in the Banner XE environment. This update includes integration with Banner Relationship Manager and Student Self Service(SAIL). The combination of these Banner technologies has allowed us to move the registration process for orientation sessions completely to Banner. The move to this new system is expected to save in excess of 100 hours, per year, of manual data entry and interaction that was required between Banner and the old registration system.
  • 9/2015 This month's showcase process is the Grad Path Workout sponsored by Susan Awbrey, Associate Provost, and Steve Shablin, Registrar, and was developed by a cross-functional team of experts.  As a result, significant process improvements have been introduced in the Transfer Articulation Process and in the Undergraduate Graduation Certification Process.  Countermeasures include eliminating mailed Transcript Evaluation Packages, incorporating MySAIL Progress to Degree and Transcript information in Admissions letters, implementing institution-to-institution transcript agreements, standardizing articulation protocols, providing Advisors a list of students with 91+ credits, and pro-active student notifications.  A full presentation is available from the Office of the Registrar.
  • 6/2015  The process improvement showcased this month was a joint project between the Office of the Registrar and the Undergraduate Admissions Department.  The outcome was the streamlining of admissions and records processing.  The project involved strategically placing resources, utilizing application categorization, and focusing review and intervention actions.  Outcomes are very positive:
    • Changes contributed to surpassing the total number of freshman admits 16 weeks earlier than last year.

    • The total number of completed applications increased by 2.5% over last year.

    • Completed FTIAC applications increased by 1.9% from last year.

    • Completed Transfer applications increased by 2.7% last year.

    • The process for College of Arts and Sciences transfer course review was decreased in time from up to 9 months to less than a week.

  • 4/2015  The required approvals necessary to process personnel actions was refined; a copy is posted on the Budget Office’s website.