Technology Office

In order to access these services you must first have or  request a SECS account. Once your account is created your username  will be the part of your university email address before the '@' symbol. Your password is independent of your other university passwords. If you are having difficulty logging in, consider Resetting Your Password.

Phone Number: (248) 370-2216
Engineering Center Room 354
Monday - Friday 8:00am - 5:00pm (closed from 12pm to 1pm for lunch)

Walk-ins are welcome.

Questions and work requests can be submitted at: [email protected]

To submit a ticket to the SECS Technology Office, send a detailed e-mail to [email protected]. When submitting a ticket please keep in mind that the technology office requires a complete picture of the request. A few good tactics will lead to faster resolution:

• Submit a summary of the problem from your OU email address.
• Avoid forwarding email threads to ticket system.
• The more details the better! (What is happening? How is it different from what you expect? How can we help you?)
• Include screenshots of errors whenever possible.
• Plan on a few times to be available to discuss the problem.
• List the names of all relevant software, systems, or lab facilities.

This will automatically create a ticket which can be used by the IT staff to prioritize the issue and help you as quickly as possible. You will be emailed a ticket summary allowing you to view its status. Tickets are handled based on the order received and priority level. The priority level is set by a System Administrator based on a variety of factors. The ticket priority may be changed if a similar request by another party is submitted.

Important note: The educational needs of SECS students  always comes first.

When a ticket is created an e-mail is sent to the individual. In the e-mail you receive there will be a link taking you to the login page of our Ticket Management System. To login, use your NetID (your NetID is the same as logging into your OU email).

View a calendar of scheduled maintenance and downtime.

• MySql
• VPN

• Linux Servers
• SECS Remote Desktop
• Virtual Machines* 

* VMs are only being approved on a case-by-case basis. Requests should include a description of the of nature of the work being performed and the associated course number. 

• Visual Studio Community (Scroll to the bottom for older versions if desired.)
• Microsoft Office
• The SECS Solidworks license allows us to provide Student Access on your personal computer for one year.  Visit our office in EC354 to procure the installation procedure.

• Card Access Policy
• Guest Account Policy

• SECS Account Request
• SECS Account Password Reset