OU Help Desk

Kresge Library, Room 202
100 Library Drive
Rochester, MI 48309-4479
(location map)
(248) 370-4357 (HELP)
Fax: (248) 370-4863
Office Hours: M-F 8:00am - 5:00pm

University Technology Services

Dodge Hall
118 Library Drive
Rochester, MI 48309-4401
(location map)

About UTS

University Technology Services is organized into subject matter expert teams. The teams work in a cross-functional and collaborative way on information technology projects to ensure that all knowledge areas contribute as needed to project success.

University Technology Services is the central information technology organization serving the entire university community. Our departments and services are described below.

Office of the CIO

Leadership Mission: The leadership of University Technology Services is responsible for the development of and the execution of the information technology mission and strategic plan. The leadership team provides technical direction, systems and network architecture, resource allocation, vendor contracts, risk assessment, capacity planning, budget, project coordination, standards, and staff development. The leadership team is led by the Chief Information Officer and includes directors.

Professional headshot of Bhavani Koneru

Bhavani Koneru

Chief Information Officer
(248) 370-4993
headshot of Debra Wenner in a suit and tie

Debra Wenner

Executive Secretary
(248) 370-3152



Enterprise Applications

The Enterprise Applications Team maintains enterprise systems, including Ellucian Banner ERP, uPortal, uMobile, and other database and application systems. Another responsibility is data integration among technology solutions located on premise and in the cloud, including data exchanges with external organizations. The team creates and maintains the MySAIL mobile experience, including the MySAIL portal and the MySAIL Apple iOS and Android apps. The team supports process efficiency projects by developing and maintaining online routable forms, online document management, and workflows. The team is also responsible for applications supporting identity access management.  We maintain technical currency in emerging technologies used to enhance Banner, provide quality mobile services, and integrate third party systems and applications. We implement technology in ways that serve the greater university community while balancing fiscal constraints.

Image of George Varghese

George Varghese

Director, Enterprise Systems
(248) 370-4340
headshot of Christian Bernardo Vales

Christian Bernardo Vales

Application Database Admin
Photo Not Available

Larry Chesnutt

Senior Systems Engineer
(248) 370-4328
Headshot of Michael Cox

Michael Cox
Senior Data Analyst
(248) 370-2109
professional headshot of Nameeta Dhir

Nameeta Dhir
Senior Systems Engineer
(248) 370-2115
A headshot of Louis Kondek.

Louis Kondek
Senior Systems Engineer
(248) 370-2547
A professional head shot of Lakshmi Maktala.

Lakshmi Maktala
Lead Systems Integrator
(248) 370-3178
A headshot of Joel Morrah.

Joel Morrah
Senior Systems Engineer
(248) 370-3173
A head shot of Denis Ngong

Denis Ngong
Application Database Admin
(248) 370-2117
Professional headshot of Michael Paulus

Michael Paulus
Senior Database Analyst
(248) 370-4340
A head shot of Glen Wasik.

Glen Wasik
Lead Data Integrations and Rep



Security Office

The Information Security team is responsible for the development and management of the information security program, recognizing the need to protect the confidentiality, integrity, and availability of institutional information technology resources and recognizing the requirement to comply with obligations from a number of sources, including federal and state laws and regulations, contracts, and the ethical commitment to protect privacy of data entrusted to the university.  The Information Security team actively engages in information technology risk assessment, information security incident handling and response, reporting, security monitoring and services, training and awareness, threat mitigation, firewall rule management, and compliance.

The designated security program administrator is the Chief Information Officer. The security program is developed and managed with the Information Security Officer and the entire security team. The Information Security Officer also leads a cross-functional Security Advisory Group to maintain a consistent security posture across the UTS organization. The Information Security Plan and other security information are available for review.

Headshot of Dennis Bolton

Dennis Bolton

Information Security Officer
(248) 370-4803
Image of Brad Zimmerman

Brad Zimmerman

Cybersecurity Engineer
(248) 370-4096
Headshot of Carson Deel

Carson Deel

Cybersecurity Analyst
(248) 370-4151
Image of Amy Pelky

Amy Pelkey
Data Security Compliance Analyst
(248) 370-4539
Network Communication Services Team

The Oakland University Network is designed to be capable of providing any service requiring network connectivity, anytime, anywhere, in a reliable and secure manner. Network management and operations are designed to be cost effective and predictable. The Network Communications Services team is also responsible for the IT data center facilities and data center networking. The Director also coordinates facility access security for all UTS facilities.

The Network Communications Services (NCS) team is responsible for:

  • Wiring and cable plant design and engineering
  • Telecommunications engineering
  • Internet and Internet2 connectivity
  • Wireless initiatives
  • Router, switch, and firewall engineering and operation
  • Network services including domain name services, Internet Protocol addressing, and network time
  • Standards for network attached devices on campus
  • Bandwidth management
  • Network utilization analysis
  • Network access support and security
  • Network security

Operations supports university campus data center facilities:

  • Facilities support and management
  • Host center for departmental servers
  • Maintaining multiple data centers
  • Physical security and integrity
Photo Not Available

Dennis Waters

Director, Network Communications
(248) 370-3165
Photo Not Available

Phil Stevens

Lead Network Architect
(248) 370-3565
Headshot of Karla Brown

Mario Mazzola

Senior Network Engineer 
(248) 370-4741
Photo Not Available

Logan Vargo
Senior Network Engineer
(248) 370-4932
Photo Not Available

Enrique Castillo
Network Engineer II
(248) 370-3366





Technical Services and Support

The Technical Support and Services (TSS) team analyzes, sustains, secures, and enhances systems and storage resources. The team maintains  technically current skills in related fields and leads technical innovation by identifying and implementing new technology resources. The team applies technical knowledge to the existing environment in order to find ways to move university systems forward in a highly functional, secure, and fiscally responsible manner. We endeavor to implement technology in ways which serve the greater university community while balancing fiscal constraints. The TSS team is responsible for operating systems, service architecture, and support of technology architecture and services. These services include the Linux and Windows hardware and software environments that provide access to storage, learning, printing, Ellucian Banner, and other systems. Services also include disaster recovery, directory services, and server consultation.

The Technical Services and Support (TSS) team is responsible for:

  • System and server architecture and administration
  • Operating system management: Linux and Windows
  • Communications systems, including mail systems
  • Identity management systems and services: LDAP directory server and CAS service for authentication and access routing on Linux servers
  • Windows Active Directory structure
  • Learning systems server support, including Moodle
  • Ellucian Banner university enterprise environment: database servers, Oracle database management, SAIL Web servers, and MySAIL Portal
  • Print systems and servers
  • University antivirus services
  • University file and storage servers with GrizzFiles and Shares
  • University data disaster backup and recovery servers
  • Departmental Consultation — Microsoft Windows, Red Hat Enterprise Linux, and Ubuntu Linux servers
Mariusz Nowak

Mariusz Nowak

Director, Infrastructure Services
(248) 370-2677

Tomas Hajek

Assistant Director, Research Computing & Infrastructure Engineering 
(248) 370-3505
Headshot of Karla Brown

Zachary Wincek

Senior Linux Systems Engineer
(248) 370-3899
Image of John Johnston

John Johnston
Linux Systems Engineer
(248) 370-4420
Photo Not Available

Stephen Villagonzalo
Linux Systems Administrator
(248) 370-4751
Photo Not Available

Lee Foltz
Senior Identity & Access Management Engineer
(248) 370-2675
Photo Not Available

Matthew Mangold
Virtualization Engineer
(248) 370-2542
Image of Ronald Mueller

Ronald Mueller
Storage Engineer
(248) 370-2568
Image of Brendan McCoy

Brendan McCoy
Systems Engineer
(248) 370-2651
Photo Not Available

Troy Stockard
System Administrator I



OU Help Desk

The OU Help Desk team is responsible for supporting students, staff, and faculty with technology-related questions and issues.  

Professional headshot of Susan Hartman

Susan Hartman

Director, OU Help Desk
(248) 370-3151
Image of Matthew Brockington

Matthew Brockington

Help Desk Assistant Manager, IT Support Specialist II
(248) 370-3153
Headshot of Karla Brown

Kyler Crabill

IT Support Specialist I
(248) 370-2077
Photo Not Available

Lukas Blazevski
IT Support Specialist I
(248) 370-2854
Image of Erin Acker

Erin Acker
Office Assistant II
(248) 370-2898



IT Services Alliance

The IT Services Alliance team was created to best provide services and support to the UTS organization and to the university community from the point of information technology solution procurement through the life of the engagement, contract, and use of the solution. The team is the primary facilitator of cloud solution assessment, enterprise software purchases, and IT as-a-service contracts. The IT Service Alliance team is also responsible for meeting IT accessibility requirements, PCI requirements, and other regulatory requirements, at the point of purchase. Other services include coordinating management of the UTS budget, and manages central campus software licenses and central security infrastructure accounting. The team supports IT security audit requirements for access to secure locations in the datacenter, and for account provisioning that allows access to critical administrative and business systems. Customer and IT vendor relationship engagement, and support and engagement with strategic partners on campus are an essential component of the service partnership the team provides for the end to end IT procurement lifecycle. 

Image of Maria Wing

Maria Wing

Interim Director, IT Services Alliance
(248) 370-4422
Photo Not Available

Katie Loodeen

IT Services Coordinator
(248) 370-2680
Headshot of Karla Brown


Office Assistant III
(248) 370-4404
Photo Not Available

Lucy Terry-Callahan
Office Assistant I
(248) 370-5499