University Technology Services

University Technology Services

Where technology intersects with information.

If you are unable to access your email account, please reset your password at the NetID Management website.

For any IT issues, please contact the OU Help Desk at 248-370-4357, email helpdesk@oakland.edu, or visit the OU Help Desk website.

System Maintenance

Maintenance window occurs every Wednesday between 12 am - 8 am

    Scheduled Maintenance

    Upgrades to DNS and DHCP may result in temporary interruptions of access to the Internet.
    Date of event: 3/6/2024 at 4:00am
    Date event ends: 3/6/2024 at 7:00am

    UTS will be doing Windows Server maintenance on the Production BDM server on Thursday, 2/29/2024, @ 4 pm. We will be working with Ellucian to complete the upgrade process and will have the maintenance completed by 9 pm. During this time, BDM will not be available and we will keep you informed if any other problem arises.
    Date of event: 2/29/2024 at 4:00pm
    Date event ends: 3/1/2024

    During Spring Break week (February 26th - March 1st), we will be performing changes within the Residence Halls network. We will be continuing our work to bring the Residence Halls network architecture into symmetry with the Campus network architecture. When we are working on a particular building, the network in that building will be disrupted for up to 2 hours. We will be performing the work during the working day and are closely coordinating with Housing IT. This work will not impact the campus network.
    Date of event: 2/26/2024
    Date event ends: 3/1/2024

    To support the ongoing renovations in O'Dowd Hall, we will be performing some re-cabling work in the 1st floor network closet in O'Dowd Hall. The wired and wireless networks, including voice services, will not be operational on the 1st floor of O'Dowd Hall during this work.
    Date of event: 2/26/2024
    Date event ends: 2/28/2024

    On 2/27/2024, we will be migrating our campus wireless access points to a pair of new wireless controllers beginning at 6am. During this transition, users should expect to experience wireless disruptions. The transition should be completed before 7am. Once we are transitioned, users should not see a difference with their wireless experience. Beginning at 6am on 2/28/2024, we will performing additional wireless changes to enable the 6GHz radios, on wireless access points that support them. We have these new wireless access points deployed at Oakland West Campus, Varner Hall, Sunset Terrace and portions of the 1st floor of Pawley Hall. Other than having the additional radios available, users should not see a disruption to the wireless network.
    Date of event: 2/27/2024 at 6:00am
    Date event ends: 2/28/2024 at 7:00am

    Servers handling account and identity utilities including Pick NetID, NetID Password Reset, NetID Password Change, Re-Active NetID, Grizzly ID Pin Reset, and Banner Unlock Reset will be briefly unavailable.
    Date of event: 2/21/2024 at 5:45am
    Date event ends: 2/21/2024 at 6:15am

    Completed Maintenance

    Moodle, eSpace, and ePortfolio will be unavailable due to patching.
    Date of event: 2/28/2024 at 4:00am
    Date event ends: 2/28/2024 at 5:00am

    Upgrades to DNS and DHCP may result in temporary interruptions of access to the Internet.
    Date of event: 2/28/2024 at 5:00am
    Date event ends: 2/28/2024 at 7:00am

Recent News and Updates

On December 18, 2023, University Technology Services (UTS) plans to make changes to university Microsoft 365 account login information, which includes Teams, OneDrive and other Microsoft applications. This change will strengthen the security of user accounts.

Following the change, your NetID password will be synchronized with your Microsoft 365 account, allowing you to access these online services using your NetID credentials.

If you are unable to access your account following this change, visit the NetID Password Manager webpage to reset your NetID password. Those with any questions or concerns should contact the OU Help Desk at (248) 370-4357 (HELP) or helpdesk@oakland.edu.

OU KPI Dashboard Navigation

Oakland University Key Performance indicators are designed to provide an overview of the university's performance on strategic objectives, key metrics, and annual goals. The information presented on this dashboard is essential for measuring Oakland University's success and monitoring our progress toward reaching the university goals.

How to access the OU KPI Dashboard - On Campus
  1. Go to https://oakland.edu/president/dashboard/
  2. Click the OU KPI DASHBOARD button
  3. Login with your NetID and password

If you cannot access the dashboard, reset your password here or see the instructions on how to reset your password here.

Troubleshooting Tips

  • If the page appears frozen, reset your NetID password here
  • If you receive an “server connection error” message, confirm that you are either on campus or if off campus, connected to OU VPN (GlobalProtect)

How to access the OU KPI Dashboard - Off Campus
  1. Connect to GlobalProtect VPN (https://grizzvpn.oakland.edu) instructions here
  2. Go to https://oakland.edu/president/dashboard/
  3. Click the OU KPI DASHBOARD button
  4. Login with your NetID and password

If you cannot access the dashboard, reset your password here or see the instructions on how to reset your password here.

Troubleshooting Tips

  • If the page appears frozen, reset your NetID password here
  • If you receive an “server connection error” message, confirm that you are either on campus or if off campus, connected to the OU VPN (GlobalProtect)

If you are experiencing technical issues or difficulties accessing the Dashboard, you may need to contact the OU Help Desk. If you have any questions related to the content displayed on the KPI Dashboard, please contact oira@oakland.edu.

Phishing

Alert:

University Technology Services (UTS) has received reports of a malicious actor sending text messages to faculty and staff claiming to be President Pescovitz. The campus community should report as spam/block the number (if offered by your provider), or disregard these messages.

Training:

University Technology Services (UTS) will conduct phishing awareness campaigns involving all faculty and staff.

These campaigns will simulate email attacks by malicious senders. Unlike real-world attacks, however, messages will not pose a security risk to sensitive information.

In the event you interact with a UTS phishing awareness email – by clicking on a link, for example – you will be redirected to a secure site that provides feedback on how to better identify and avoid falling prey to malicious emails.

To prepare yourself to appropriately respond to both simulated and actual information security threats, we would like to encourage you to complete the 4-minute Email and Phishing Training module of OU's Security Awareness Training if you haven’t already done so. You can access it using your NetID username and password.

Also visit the Oakland University's Phish Tank. This page provides examples of phishing messages. https://kb.oakland.edu/uts/PhishTank_FreshPhish

A single security breach can provide cyber-criminals access to both personal and institutional data. Greater knowledge of emerging threats and secure online practices designed to circumvent them can significantly minimize risks for both individuals and the university as a whole.

The wide range of tools UTS provides throughout the year includes:

For more information on cybersecurity and resources available to the campus community view the Information Security dropdown on the UTS Services webpage.

Suspicious Emails:

Every campus member can help protect the campus by being vigilant and alerting suspicious emails to UTS for further analysis. Tips and tricks on how to identify phishing emails along with instructions on how to report concerning emails are available at the UTS Phish Tank. This process ensure emails are properly identifying in our email platform (Google) which helps prevents others from receiving similar messages.