OU Help Desk

Kresge Library, Room 202
100 Library Drive
Rochester, MI 48309-4479
(location map)
(248) 370-4357 (HELP)
Fax: (248) 370-4863
helpdesk@oakland.edu
Office Hours: M-F 8:00am - 5:00pm

University Technology Services

Dodge Hall
118 Library Drive
Rochester, MI 48309-4401
(location map)
uts@oakland.edu

Access, Accounts, and Password Guidelines

Banner is the system of truth for account identities assigned to people who are authenticated university constituents. Authenticated University Constituents are university employees and students. Student Employees may require special approval for access to some critical university services. Unusual account access for those who are not authenticated university constituents is typically handled as a Guest Account. Guest Accounts include Independent Contractors, Unpaid Interns, and Volunteers.

Identities for Authenticated University Constituents are vetted in standard university process as a Data Maintenance and Control Method authorized by Data Stewards in Policy #860, which results in a record creation in Banner. Banner data feeds the NetID / LDAP directory and Active Directory, among other university account directory services. Exception processes must be review with forms posted by Legal Affairs, such as volunteer forms.

The first account for authenticated access is the NetID account. The framework for that account is created when newly hired employees or newly admitted students are entered into the system of record, Banner. New employees are entered into Banner by University Human Resources as part of the hiring process. Newly admitted students are entered into Banner by one of the student admissions processes (i.e., Undergraduate Admissions, Graduate Study, Professional and Continuing Education). Once the record is in Banner, the account is activated by visiting the NetID website and click the heading Create Your NetID Account.

Guest Accounts must be requested by submitting the NetID Guest Account form; this must be submitted for Independent Contractors, Unpaid Interns, and Volunteers.

Listed below are the accounts that University Technology Services offers for access to our various services.

October, 2021

Account Access
Special Account Access for Students, Independent Contractors, Unpaid Interns, and Volunteers
Password Guidelines
NetID Accounts
Active Directory (ADMNET) Accounts
Banner Accounts
Google Groups Accounts
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