OU Help Desk

Kresge Library, Room 202
100 Library Drive
Rochester, MI 48309-4479
(location map)
(248) 370-4357 (HELP)
Fax: (248) 370-4863
Office Hours: M-F 8:00am - 5:00pm

University Technology Services

Dodge Hall
118 Library Drive
Rochester, MI 48309-4401
(location map)

Access, Accounts, and Password Guidelines

Banner is the system of truth for account identities assigned to people who are authenticated university constituents. Authenticated University Constituents are university employees and students. Student Employees may require special approval for access to some critical university services. Unusual account access for those who are not authenticated university constituents is typically handled as a Guest Account. Guest Accounts include Independent Contractors, Unpaid Interns, and Volunteers.

Identities for Authenticated University Constituents are vetted in standard university process as a Data Maintenance and Control Method authorized by Data Stewards in Policy #860, which results in a record creation in Banner. Banner data feeds the NetID / LDAP directory and Active Directory, among other university account directory services. Exception processes must be review with forms posted by Legal Affairs, such as volunteer forms.

The first account for authenticated access is the NetID account. The framework for that account is created when newly hired employees or newly admitted students are entered into the system of record, Banner. New employees are entered into Banner by University Human Resources as part of the hiring process. Newly admitted students are entered into Banner by one of the student admissions processes (i.e., Undergraduate Admissions, Graduate Study, Professional and Continuing Education). Once the record is in Banner, the account is activated by visiting the NetID website and click the heading Create Your NetID Account.

Guest Accounts must be requested by submitting the NetID Guest Account form; this must be submitted for Independent Contractors, Unpaid Interns, and Volunteers.

Listed below are the accounts that University Technology Services offers for access to our various services.

October, 2021

Account Access

Accounts used at the university are:

NetID: This is a primary account used for network access, e-mail (both as a login and as an e-mail address), MySAIL access and as the single sign-on identity. No form is required for access. 

ADMNET: This is a domain access account used by employees and other authorized individuals to access specific administrative protected resources including enterprise systems such as Banner, online data collection forms, and administrative printing.  Faculty members and instructors use their ADMNET usernames and passwords to log onto classroom computers and access forms such as grade change forms.

Banner: This is the university enterprise resourcing planning system. Completion of an access request form is required.

The Forms Menu is a common repository for administrative forms.

Special Account Access for Students, Independent Contractors, Unpaid Interns, and Volunteers

Student Employees may require special approval for access to some critical university services.  Unusual account access for those who are not authenticated university constituents is typically handled as a Guest Account. Guest Accounts include Independent Contractors, Unpaid Interns, and Volunteers. Please note the following documentation for Guest and other account access.

Password Guidelines

Please note that by university policy, passwords should not be shared and care should be taken to protect the privacy of any password. These documents are guidelines for your password security.

NetID Accounts

The NetID Account provides authenticated access to networks, email, and other resources. All active OU students, faculty, and staff are entitled to have an OU NetID network access, email, resource access, and computing account. To activate your account, visit the NetID website and click the heading Create Your NetID Account.

The NetID account will remain active while your relationship to the university is active.

  • Student NetID accounts can be created by students when they are admitted to the University. Student accounts are deleted if a student has not registered for one year from the semester end date of the last semester of active registration. Students who stop out will have the account deleted after the student has not registered for one year; the student will need to recreate the account after the student registers or is re-admitted to the University. Students with questions about their student status can contact the Office of the Registrar at 248-370-3450 or by email to regservices@oakland.edu.
  • Faculty NetID accounts are expired one year after termination of employment, unless an active status is maintained by emeritus status or by approval of the Office of the Provost.  For Oakland University employees, the record that tracks an active relationship is entered by a human resource office on the PEAEMPL form in Banner. Deletion may occur within 48 hours of expiration final notice. The Office of the Provost enters an emeritus indication on the PEAFACT form in Banner. Faculty with questions about their status may contact Academic Human Resources at 248-370-2195.
  • Emeritus Faculty are able to keep their Oakland University e-mail and NetID accounts for life, but must renew the account each year. Monthly e-mail notifications are sent each year beginning in January and ending in April. The Emeritus Faculty e-mail and NetID accounts expire May 1st. Emeritus Faculty must also renew to keep access to library resources, etc. Full details can be reviewed on the Emeritus Account renewal process web site.
  • Staff NetID accounts are expired once their employment is terminated. Accounts are disabled on the termination date provided by University Human Resources. Staff members with questions about their status may contact University Human Resources at 248-370-3482. For Oakland University employees, the record that tracks an active relationship is entered by a human resource office on the PEAEMPL form in Banner.
  • Guest Accounts are sponsored by a department for individuals with a relationship to the university. Sponsorship must be renewed annually by the department. Guests must pick up the account from University Technology Services with a photo ID that matches the information submitted on the Guest account request form. The guest account owner will be notified 45 days in advance of locking a sponsored guest’s account prior to the account being deleted.  
  • Shared accounts are associated with an owner. Shared accounts must be renewed annually by the owner. The shared account and the owner's account will be notified via email 45 days before the shared account will be deleted, if not renewed.
  • All types of accounts are expired and deleted 30 days after a person is recorded as deceased.
  • The following documents are available by emailing uts@oakland.edu
    • Diagram of the digital identity life cycle of NetID account
    • Full details on identity vetting

If you do not know your password or wish to reset your password, you can visit the NetID website.

NetID services include:

  • Network Access: You can access the University network, including GrizzNet and the wireless network.
  • E-mail: You can send and receive e-mail using your NetID account. Your e-mail address is account_name@oakland.edu. You can check e-mail from public, home, or office computers. The preferred client for e-mail access is the Web-based interface at https://webmail.oakland.edu/. For information on how to configure other e-mail clients for use with your account, visit the Webmail Gmail Services section of the UTS website.
  • MySAIL portal access.
  • Moodle access.

Special NetID accounts are available for Guests or for departments as Shared accounts. These accounts require sponsorship that must be renewed annually; the accounts do not automatically renew. There is a one-time setup fee for the accounts and there is no fee to renew the account if the renewal is processed before the account expires.

To request a new Guest or Shared account or to renew, complete the electronic form at:

  • Select the "NetID — Shared Account Request Form" for creations, renewals, and deletions of shared NetID accounts.
  • Select the "NetID — Guest Account Request Form" creations, renewals, and deletions of guest NetID accounts.

Please note that the account credentials must be picked up by the individual with a photo ID that matches information submitted on the form.

Active Directory (ADMNET) Accounts

The Oakland University ADMNET domain account provides access to the broad range of directory-based identity-related services. OU constituents log in to the local ADMNET domain to obtain access to local computers, services, shares, and privileges.

ADMNET accounts are created for faculty, staff, students (including student employees), guest and shared accounts, independent contractors, interns and vendors and other authorized individuals when their NetID account is created using https://iam.oakland.edu/picknetid. There is no separate process and no form submission is required.

Existing students (including student employees) own ADMNET accounts. To activate the account, it is required to reset their password using NetID Password Manager utility located at https://netid.oakland.edu. This utility will set the NetID, Google and ADMNET to the same password.

ADMNET account termination is triggered by NetID termination; see the NetID section on this page for details.

Faculty and staff passwords are set to expire after 180 days; they should be reset using the “NetID Password Manager” found at NetID Profile Management. Students (including student employees) password will not expire, but they may be notified if their account password age exceeds our recommendations.

Employees who change roles and student employees who are terminated or change roles will keep their ADMNET accounts. A UTS ticket should be submitted to remove all security groups and access associated with the old position.

Special accounts may be created based on specific contracts. Please contact us at uts@oakland.edu if special access is needed.

Banner Accounts

Active OU faculty and administrative staff who, as part of their duties, need access to university information in the Banner system may obtain an account. Banner is an enterprise system with many modules; users of the system generally only have access to modules and processes that align with position responsibilities. To determine what Banner access is needed, an employee may need to discuss work responsibilities with their supervisor, department chair, or with a Banner Data Steward (and the Data Steward will ultimately approve access). Data Stewards and their responsibilities are described in Policy #860 Information Security, with a table of contacts found linked from that policy.  

Once access needs have been determined, the appropriate Banner Access Request forms must be completed and submitted (on the Forms menu under letter B).  

Once a form is submitted, a review and approval process is initiated. A supervisor or department chair will approve the access request verifying that the request is appropriate for job responsibilities. The appropriate Banner Data Steward will approve the request based on data security and need to know standards. The form is then routed to UTS for completion. When all form completion requirements are met, access is granted. 

Access to the Banner system is governed by strict guidelines. Oakland University takes measurable steps to ensure that information is protected and that those with access to information understand the rights and privacy of all constituents of the university. To manage your Banner password, please review these guidelines at Banner Password Management Guidelines. More information about Banner logins and password resets is on the Banner Services Menu page.

Special accounts may be created based on specific contracts. Please contact us at uts@oakland.edu if special access is needed.
Google Groups Accounts

Information about Google Groups, accounts, and Google Groups management is posted with the information about Google Groups.