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Technology Office

The Computer Technology Office (CTO) provides technical support for the computing resources in the School of Engineering and Computer Science.  The University as a whole offers a wide variety of technological services to students and faculty. The CTO offers an additional set of services in an effort to meet the diverse and specific needs of engineering students and faculty.  Explore the Technology resources tab to see what is available.

Request SECS Account
Reset/Set SECS Password

MatLab Download

Account Creation and Management
In order to access these services you must first have or  request a SECS account. Once your account is created your username  will be the part of your university email address before the '@' symbol. Your password is independent of your other university passwords. If you are having difficulty logging in, consider Resetting Your Password.
Help Desk Contact Information
Phone Number: (248) 370-2216
Engineering Center Room 354
Monday - Friday 8:00am - 5:00pm (closed from 12pm to 1pm for lunch)

Walk-ins are welcome.

Questions and work requests can be submitted at: [email protected]
Submitting A Ticket

To submit a ticket to the SECS Technology Office, send a detailed e-mail to [email protected]. When submitting a ticket please keep in mind that the technology office requires a complete picture of the request. A few good tactics will lead to faster resolution:

  • Submit a summary of the problem from your OU email address.
  • Avoid forwarding email threads to ticket system.
  • The more details the better! (What is happening? How is it different from what you expect? How can we help you?)
  • Include screenshots of errors whenever possible.
  • Plan on a few times to be available to discuss the problem.
  • List the names of all relevant software, systems, or lab facilities.

This will automatically create a ticket which can be used by the IT staff to prioritize the issue and help you as quickly as possible. You will be emailed a ticket summary allowing you to view its status. Tickets are handled based on the order received and priority level. The priority level is set by a System Administrator based on a variety of factors. The ticket priority may be changed if a similar request by another party is submitted.

Important note: The educational needs of SECS students  always comes first.
Viewing A Ticket
When a ticket is created an e-mail is sent to the individual. In the e-mail you receive there will be a link taking you to the login page of our Ticket Management System. To login, use your NetID (your NetID is the same as logging into your OU email).
Scheduled Maintenance and Downtime
View a calendar of scheduled maintenance and downtime.

* VMs are only being approved on a case-by-case basis. Requests should include a description of the of nature of the work being performed and the associated course number. 

Software Distribution
  • Visual Studio Community (Scroll to the bottom for older versions if desired.)
  • Microsoft Office
  • The SECS Solidworks license allows us to provide Student Access on your personal computer for one year.  Visit our office in EC354 to procure the installation procedure.
Policies and Procedures

School of Engineering and Computer Science

Engineering Center, Room 301
115 Library Drive
Rochester , MI 48309-447
(location map)
Dean's Office (248) 370-2217
Academic Advising (248) 370-2201