Services
When you live on campus, you’ll have access to University Housing’s concierge services and facilities for your personal needs. If you ever have questions about these services, please contact your resident assistant (RA).
If something in your room or apartment needs to be fixed, or you need to report mechanical problems with a washer or dryer, please submit a maintenance repair request. Our skilled trades team will see to your repair as soon as they are able, in the order e-maintenance requests are requests are received.
Normal maintenance hours are Monday through Friday from 7 a.m. to 3:30 p.m. While we are not able to provide advanced notice prior to the arrival of our staff, the team member scheduled to complete your repair will knock and announce themselves loudly before entering your assigned space. If you are not at home, staff members are permitted to enter your assigned space to complete the repair in your absence.
Once your repair has been completed, you will receive an email confirmation letting you know your request has been closed.
Staff members, when entering student rooms for reasons listed above, will report any visible or suspicious contraband or violations of University Housing and/or university policies.
If you have an emergency, such as no heat or power, outside of these hours, please contact OUPD at (248) 370-3331. If you are having problems with your internet or electronic devices, please contact the Housing Technology Helpdesk at (248) 370-2534.
If you have any additional questions, please contact University Housing at (248) 370-3570.
Hamlin, Hillcrest, Oak View and Vandenberg Halls each have a service desk that is staffed throughout the day and provides:
- Games
- Mail distribution (U.S. and campus)
- Moving carts
- Tools
- Vacuums
The Ann V. Nicholson Community House has a service desk that is staffed throughout the day and provides:
- Keys (apartment buildings only)
- Mail distribution (U.S. and campus)
- Moving carts
- Sporting equipment
- Vacuums
Service Desk Hours
Monday-Friday: 10 a.m.-7 p.m.
Saturday-Sunday: Closed
Service Desk Contact Numbers
Hamlin Hall Service Desk (fourth floor, main lobby)
(248) 370-2953
Hillcrest Service Desk (third floor, main lobby)
(248) 370-3984
Oak View Service Desk (second floor, main lobby)
(248) 370-4491
Vandenberg Hall Service Desk (first floor, between the two towers)
(248) 370-2886
Apartments Service Desk (Ann V. Nicholson Community House, 4000)
(248) 370-2581
Don't worry about carrying your weight in quarters around OU. Every housing unit has at least one laundry room for residents to use free of charge.
Residence halls have laundry rooms equipped with Maytag washers and dryers, laundry sinks, chairs and tables. Each apartment in the Ann V. Nicholson student apartment complex has its own washer and dryer. The George T. Matthews student apartment complex has two central laundry rooms with three washers, three dryers, a laundry sink and sorting table in each one.
Each machine takes about 30 minutes to wash and 60 minutes to dry. Never leave your belongings or clothes unattended in any of the laundry rooms. Machines are for resident use only. Mechanical problems with any washer or dryer should be reported online via the e-maintenance system.
Please remember: in order for mail and packages to be delivered correctly, they must be addressed accurately. Please review the information below carefully, and be sure to share it with those who are likely to send you mail.
Ann V. Nicholson student apartment residents who receive a package will get a notice in their mailbox along with a key to a parcel box located inside the Community House. If the package is too large for the parcel box, you will be asked to pick it up in the apartment office.
Oak View Hall
Student's Full Name
Oak View Hall, RM #
509 Meadow Brook Rd.
Rochester, MI 48309-4452
Hamlin Hall
Student's Full Name
Hamlin Hall, RM #
550 Meadow Brook Rd.
Rochester, MI 48309-4452
Hillcrest Hall
Student's Full Name
Hillcrest Hall, RM #
273 Grizzly Ln.
Rochester, MI 48309-4478
Vandenberg Hall
Student's Full Name
Vandenberg Hall, RM #
502 Meadow Brook Rd.
Rochester, MI 48309-4452
Student Apartments
Ann V. Nicholson Apartments
1000 Building
Student's Full Name
1000 Meadow Brook Rd., APT #
Rochester, MI 48309-4425
2000 Building
Student's Full Name
2000 Meadow Brook Rd., APT #
Rochester, MI 48309-4426
3000 Building
Student's Full Name
3000 Meadow Brook Rd, APT #
Rochester, MI 48309-4427
5000 Building
Student's Full Name
5000 Meadow Brook Rd., APT #
Rochester, MI 48309-4428
6000 Building
Student's Full Name
6000 Meadow Brook Rd., APT #
Rochester, MI 48309-4429
7000 Building
Student's Full Name
7000 Meadow Brook Rd., APT #
Rochester, MI 48309-4430
George T. Matthews Apartments
For units 572-596
Student's Full Name
UNIT # Meadow Brook Rd.
Rochester, MI 48309-4487
For units 620-700
Student's Full Name
UNIT # Ravine Dr.
Rochester, MI 48309-4487
The materials needed for bed lofting can be obtained from the Service Desk in your community at move-in. Homemade lofts are not permitted.
On-campus residents who need to dispose of needles or other sharps are now able to check out a personal sharps container from the Service Desk in their community. Once the container has been filled, it can be exchanged or turned in at the Service Desk in Vandenberg Hall. We ask that all containers are returned at the end of the semester.
There may be a variety of reasons students need access to a sharps container. Examples of sharps include:
- Needles – hollow needles used to inject medication under the skin.
- Syringes – devices used to inject medication into, or withdraw fluid from, the body.
- Lancets (also called “fingerstick” devices) – instruments with a short, two-edged blade used to collect drops of blood for testing.
This pilot program was created by the Graham Health Center, the Environmental Health and Safety Program, and University Housing. Our thanks to the Residence Halls Association, Council of Students with Disabilities, and Transcend for advocating that this resource be available to on-campus residents.
University Housing
550 Meadow Brook Road
Rochester, MI 48309-4452
(location map)
(248) 370-3570
[email protected]