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University Housing

Hamlin Hall, Room 448
550 Meadow Brook Road
Rochester, MI 48309-4452
(location map)
(248) 370-3570
housing@oakland.edu
M, T, Th, F: 8 a.m. - 5 p.m.
W: 8 a.m. - 6:30 p.m.

University Housing

Hamlin Hall, Room 448
550 Meadow Brook Road
Rochester, MI 48309-4452
(location map)
(248) 370-3570
housing@oakland.edu
M, T, Th, F: 8 a.m. - 5 p.m.
W: 8 a.m. - 6:30 p.m.

Services

This section is meant as a supplemental information guide as it expands on the terms and conditions outlined in the Oakland University Housing contract. Services provided by University Housing, room occupancy and change procedures as well as food service information are outlined in more detail in this section.

Academic Support
Working closely with the Tutoring Center, Writing Center, academic advisers, and other campus partners, University Housing’s Student Success Services provide a wide range of free services and academic support to all on-campus residents.

By utilizing resources provided by Student Success Services, and by meeting with trained Student Success staff members, students can become an active participant in their education. Common areas of support include:
  • Academic involvement
  • Academic probation
  • Career exploration
  • Note-taking
  • Study skills
  • Time management
  • Test-taking
  • Transitional concerns.

You can reach Student Success Services at (248) 370-3570, or housing@oakland.edu. Additionally, you may visit their office in 304 Hillcrest Hall.

Academic support is also provided by University Housing’s Academic Peer Mentor staff. Academic Peer Mentors (APMs) live in the residence halls and apartments, and help other students succeed academically. APMs host programs on topics like time management, motivation, and goal-setting. Additionally, APMs offer free tutoring at various locations, including Hamlin, Hillcrest, and Oak View halls. Tutor Nights are held Monday-Thursday, from 8-11 p.m. in each location. Students may also seek individual help from APMs.

If you would like to reach an APM for support, please email OUAPM@oakland.edu, or call (248) 370-3941. 

Cable
XFINITY On Campus™ is an IPTV streaming service offered by Comcast for current University Housing resident students as their on-campus TV service solution. This service allows residents to stream live TV and DVR content through the on-campus WiFi and wired network from a computer, mobile device or Roku player.  To access XFINITY on Campus go to www.xfinityoncampus.com or download the XFINITY Stream app on your mobile device.  Housing recommend students always use Ethernet or 5Ghz capable Wifi connections when accessing the XFINITY on Campus service. 


Students are not permitted to install alternative forms of cable TV access; however, they may upgrade their Comcast cable package. Please note that any agreement with Comcast for services above and beyond what is provided by University Housing is a contract between Comcast Cable and the student who orders the services. University Housing and Oakland University have no responsibility for any additional charges or equipment

Food service
Program Description

All University Housing meal programs (board plans) give students the opportunity to eat at any time at any Chartwells food service operation on campus. Those operations include:

Bear Cave
The Bear Cave offers a rotation of delicious offerings from  local restaurants during the lunch period (11 a.m. – 2 p.m.). After lunch, the Bear Cave serves up a selection of American favorites, including pizza, chicken fingers, and more. Please refer to dineoncampus.com/oakland for the schedule of restaurant partners featured for lunch during the academic year.

Hillcrest Dining Hall

This cafeteria-style dining facility offers international, barbeque, Italian, and traditional fare in an all-you-care-to-eat, buffet-style setup located on the first floor of Hillcrest Hall.

The Hive
The Hive is always buzzing with students who enjoy Starbucks coffee, artisanal sandwiches, grab-and-go items, and the benefits of a convenience store.

Pioneer Food Court
The food court is located in the Oakland Center. Subway, Panda Express, Moe’s Southwest Grill, Wild Blue - Japanese Kitchen, and Chick-Fil-A are among the shops available to students in this food service facility.

Plum Market
The market carries seasonally fresh salads, all-natural meat and seafood entrees, organic snacks, soups, and freshly brewed coffee.

Tilly’s Convenience Store
Tilly’s is located on the second floor of Oak View Hall and features a convenience store as well as sandwiches, soups and coffee.

Vandenberg Dining Hall
This cafeteria-style dining facility features an all-you-care-to-eat menu in a comfortable, contemporary and convenient location on the second floor of East Vandenberg Hall.

Zingerman's
Serving Zingerman's coffee in addition to sweet treats and other snacks, Zingerman's is the perfect place to stop on the way to class.

Meal Plans
Every student living in the residence halls must select a meal plan. The Vandenberg Dining Center and Hillcrest Dining Center are the primary food facilities for residence hall students. It is also open to faculty, staff, guests and non-board students on a cash basis or through a voluntary meal plan. Meal plans are designed to provide various levels of flexibility. The meal plan is combined with the housing contract, and charges for food plans are included in the housing bill. Each plan includes eight guest meals that students can use for friends, family members or other guests.

All University Housing Meal Programs (board plans) give students the opportunity to eat at any Chartwells food service operation on campus. Satellite operations may be found in Elliott Hall, the Human Health Building, Kresge Library, Oak View Hall, the Engineering Center and Pawley Hall. Main dining operations are located in the Oakland Center’s Pioneer Food Court and the Vandenberg Dining Center.

Learn more about individual plans.

Missed Meals and Sick Trays
The university agrees to provide three different meal plan options for residents on room and board contracts, depending on the type of contract a student signs. The university is not required to make allowances for meals missed during the semester. Sick trays are available to residents who cannot go to the dining center because of illness. Sick tray forms are available in the University Housing Office, online and from your RA or residence director.

Cafeteria
Residents are required to present their university identification card each time they enter the cafeteria. Residents may be subject to disciplinary action as well as assessed a service charge if they fail to present identification; throw food; remove food, beverages, dishes, silverware or other food service equipment from the dining room; leave trays on tables; cut in line; or do not comply with a reasonable directive given by a university staff member.

Laundry
Laundry machines are available for resident use only. Money or tokens are not needed to operate the machines. Mechanical difficulties with washers and dryers should be reported to University Maintenance using the E-maintenance system. You may submit an E-maintenance request by clicking here. Never leave your belongings and/or clothes unattended in the laundry room.
Mail service
Mail service to the residence halls, apartments and cottages will be most efficient if incoming correspondence is correctly addressed.

Mail service is not available during weekends, holiday breaks or university closings. Students must pick up their mail from their mailbox using their room key. Desk receptionists will not distribute mail over the counter, nor will they accept CODs.

Packages will be delivered to the Hamlin, Oak View, Vandenberg and Van Wagoner Service Desks, and the University Student Apartments office. When picking up your package, please bring a photo ID.
To ensure that your mail is forwarded following a move, be sure to update your address in your My Sail account each time you change addresses
Pest control
All pest problems should be reported to University Maintenance using the E-maintenance system or the trouble hotline at (248) 370-2954 as soon as detected. You may submit an E-maintenance request by clicking here.  Bug bombs are not permitted.

Service Desks
The Hamlin Service Desk is located on the fourth floor of Hamlin Hall in the main lobby area. The phone number for the Hamlin Service Desk is (248) 370-2953. The Hamlin Service Desk is open during fall, winter and summer semesters.

The Hillcrest Service Desk is located on the third floor of Hillcrest Hall in the main lobby area. The phone number for the Hillcrest Service Desk is (248) 370-3984. The Hillcrest Service Desk is open during fall and winter semester.

The Oak View Service Desk is located inside the main entrance of the building, near the main lounge. The phone number for the Oak View Service Desk is (248) 370-4491. The Oak View Service Desk is open during fall, winter and summer semesters.

The Vandenberg Service Desk is located on the first floor of Vandenberg Hall between the two towers. The phone number for the Vandenberg Service Desk is (248) 370-2886. The Vandenberg Service Desk is open during fall and winter semesters.

The Van Wagoner Service Desk is located on the third floor of Van Wagoner House between the community kitchen and the lounge. The phone number for the Van Wagoner Service Desk is (248) 370-3957. The Van Wagoner Service Desk is open during the fall and winter semesters.

The University Student Apartments Service Desk is located in building 4000 of the Ann V. Nicholson Apartments. The phone number is (248) 370-2581. The Apartment Service Desk is open during fall, winter and summer semesters.

Hours of operation for Service Desks are as follows: 

Residence Halls Service Desk Hours
Monday - Friday: 8 a.m. - 9 p.m.
Saturday - Sunday: 10 a.m. - 7 p.m.

Apartment Service Desk Hours
Monday - Friday: 8 a.m. - 7 p.m.
Saturday - Sunday: 10 a.m. - 3 p.m.

Resident Computer Lab
The computer lab in Hamlin Hall is for use by students who live on campus only. The computers in the lab are designed to erase all new data and changes upon rebooting. Therefore, saving to the computer is not advised. Housing is not responsible for any lost student data.

Printing is provided by the campus WEPA system. Kiosks are located in the Hamlin computer lab, Oak View lobby and East Vandenberg near the main entrance to the dining center.

In addition to the Hamlin Hall Computer Lab, there are public computers available for student use in the main lobbies of Hillcrest and Oak View Hall. These work stations are available according to the hours of the building in which they reside. If you have problems with any technology in the Oak View Hall or Hillcrest Hall lobbies, please contact the University Housing Technology Helpdesk.
Technology Helpdesk

The University Housing Technology Helpdesk is a service offered by University Housing to all students living on campus. The Helpdesk exists to assist students with any technological problems that they might encounter while using the university’s network or their own personal computing devices.

The Helpdesk provides the following services:

  • Assistance with connecting personal computers, gaming devices, smartphones, e-readers and other network-enabled devices to both the wired and wireless networks in the residence halls and student apartments
  • Attempted removal of viruses and malware from student computers
  • Assistance with syncing Oakland University email to smartphones or iPods
  • Advice on technology purchases
  • Technical support for the Hamlin Hall Computer Lab
  • Minor hardware installations and repairs
  • Desktop support for Department of Housing auxiliary offices
Contact Information: Hamlin Hall, Room 423, (248) 370-2534 or wireless@oakland.edu.
Vending
Most residence halls have vending machine areas. Continuation of vending machine services is wholly dependent upon nonabusive treatment of the machines. Money lost in vending machines may be claimed at the Dean of Students Office, Monday through Friday, between 8:30 a.m. and 5 p.m.
Wired Network

In some residence halls and in the student apartments, University Housing provides wired network ports for student use. Students will need a wired network adapter for whatever device they wish to connect to the wired port, as well as a Cat5e network cable. The wired ports are the fastest and most reliable form of connectivity; as such, it is recommended that students who have access to wired ports take advantage of them as often as possible.

University Housing provides wired network ports for student use in all of the residence halls and student apartments*. Students will need a wired network adapter for whatever device they wish to connect to the wired port, as well as a Cat5e network cable. The wired ports are the fastest and most form of connectivity; as such, it is recommended that students who have access to wired ports take advantage of them as often as possible.

*The student apartments offer wired ports in both the bedrooms and the living room.
Wireless Network

All of the residence halls and student apartments have access to the University Housing wireless network. In Fitzgerald House, the wireless system is the only way students can access the network. All of our Aruba wireless access points are 802.11ac capable and broadcast in both the 2.4Ghz and 5Ghz frequencies. Due to the technological limitations of 2.4Ghz wireless networks, it is highly recommended that students connect with an 802.11ac adapter for their wireless devices in order to take advantage of the performance benefits of the 5Ghz wireless technology. OU cannot guarantee reliable and consistent service on the 2.4Ghz WiFi network.

The network name (SSID) for all of the University Housing Wireless Network is: grizzlies.

If you are living in a room that contains wireless network equipment (i.e., a wireless access point) please be advised you are prohibited from tampering with the device in any way. Students who are found to be tampering with wireless equipment will be held responsible for any damage to the unit, and will face disciplinary action.

Wireless streaming from “device to device” for most multimedia services (such as Chromecast devices) is unavailable over the wireless network. If you are unsure whether your device will stream on the wireless network, please contact the Housing Network Helpdesk for more information.

1 and 2 mbps data rates are disabled on the University Housing wireless network to promote faster network speeds for all users. Any devices that require these data rates to connect to a wireless network will be unable to do so. This includes the Nintendo Wii; however, there are several inexpensive adapters for the Wii system that will allow the Wii to connect to the networks wired ports, where available.

Students may not change the existing Internet service package by purchasing and installing any of Comcast’s broadband Internet services in their rooms, as it violates Oakland University’s network usage policies. Violation of this policy will result in judicial action.

If at any time you are experiencing trouble with your network connection in the residence halls or student apartments, please contact the Housing Technology Helpdesk. The Helpdesk is located in Hamlin Hall, Room 445 and can be reached at (248) 370-2534 or wireless@oakland.edu.