Technology Support

Any device that connects to OU’s network must be registered with our Bradford registration system using a valid OU NetID.  There are no limits to the number of devices you can register but students are responsible for any network activity that occurs on these devices, regardless of who is using them. Your device registration is not permanent and will need to be renewed approximately 120 days from the day it is first registered on campus.

You can register your computer and other network devices at the following link from an on-campus network connection:

https://resnetreg.oakland.edu

1. Connect your computer to either the wireless or wired network in your residence
2. Open an Internet browser (Internet Explorer or Firefox) 
3. You should be automatically redirected to the Registration page. If you are not, you may have to manually enter the address: https://resnetreg.oakland.edu/registration/. Note that your browser may view this page as “unsafe”; it is not, and you should bypass any warnings. 
4. Select “Log In to ResNet”
5. Enter your NetID username in the password section (the username is the same as your email name, without the @oakland.edu) at the bottom of the page, read the user agreement information, and check the box stating that you agree to OU’s user policy
6. Click download and run the Registration Agent
7. If you meet the requirements to use the network, you will be redirected to a page stating you have been successfully registered. Your network settings will take a moment to reset, and you will then be able to use ResNet anywhere within the residence halls and apartments!

How to find the MAC address on a PS3:

• Select Settings on the PS3 Home Menu
• Navigate down to System Settings 
• Select System Information 
• The MAC address is displayed on center of the screen in a format like 12:AB:34:CD:56:EF

How to find the MAC address on a XBOX 360:

• Select System Settings
• Select Network Settings
• Connect to Grizzlies
• Go back into your network and select Configure Network
• Select the Additional Settings tab
• Bring down your cursor on Advanced Settings, Host Name, Host Name, Alternate Mac Address and select it
• The MAC address is displayed on the left side of the screen in a format like 12AB34CD56EF

How to find the MAC address on a Nintendo Wii:

• From the Home Menu, select Wii Options (bottom left)
• Select Wii Settings
• Scroll right to Wii System Settings
• Select Internet
• Find the MAC in Console Information

1. Using a previously registered computer, connect to the network, open a web browser and go to https://resnetreg.oakland.edu/registration/.
2. Select the blue box that says Register a Game System.
3. At the bottom of the page that appears, enter in your user ID credentials along with the MAC address of your game console. You MUST enter the MAC in all capitals and use colons between the six sets of numbers/letters (i.e., 12:AB:34:CD:56:EF). 
4. Click Submit and you will get a message stating you have successfully registered your device!

Types of prohibited equipment include, but are not limited to:

• personal wireless routers
• wireless printers
• cell phone wireless hotspots

Students who are found using this type of equipment will be forced to take it down and could face University Housing judicial procedures

Desktop hubs and switches are not permitted on the OU network per Oakland University Policy #850. Use of these devices will result in the automatic shut down of your wired Ethernet port.

• Assistance with connecting personal computers, gaming devices, smart phones, e-readers and other network-enabled devices to both the wired and wireless networks in the residence halls and student apartments
• Attempted removal of viruses and malware from student computers
• Assistance with syncing OU email to smartphones or iPods
• Advice on technology purchases
• Technical support for the Hamlin Hall Computer Lab
• Minor hardware installations and repairs
• Desktop support for University Housing auxiliary offices