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University Housing
Hamlin Hall, Room 448
550 Meadow Brook Road
Rochester,
MI
48309-4452
(location map)
(248) 370-3570
housing@oakland.edu
Monday - Friday: 8 a.m. - 5 p.m.

Technology Support
The Technology Helpdesk can be contacted at:
423 Hamlin Hall
(248) 370-2534
wireless@oakland.edu
The University Housing Technology Helpdesk is a service offered by University Housing to all students living on campus. The Helpdesk exists to assist students with any technological problems that they might encounter while using OU’s network or their own personal computing devices.
- Assistance with connecting personal computers, gaming devices, smart phones, e-readers and other network-enabled devices to both the wired and wireless networks in the residence halls and student apartments
- Attempted removal of viruses and malware from student computers
- Assistance with syncing OU email to smartphones or iPods
- Advice on technology purchases
- Technical support for the Hamlin Hall Computer Lab
- Minor hardware installations and repairs
- Desktop support for University Housing auxiliary offices
Wireless connectivity to OU’s network is provided in all of the residence halls and student apartments. In addition, most students have wired network ports available for use in their rooms or apartments. These ports are the fastest and most reliable connections on campus. To encourage use of these ports, Ethernet cables can be obtained by students at the University Housing Technology Helpdesk free of charge.
If you are having problems connecting to the WiFi, please contact the University Housing Technology Helpdesk at (248) 370-2534 or wireless@oakland.edu.
All of our wireless access points are 802.11ac capable and support both the 2.4Ghz and 5Ghz frequencies. However, due to the technological limitations of 2.4Ghz wireless networks it is highly recommended that students connect with an 802.11ac adapter for their wireless devices in order to take advantage of the performance benefits of the 5Ghz wireless technology. OU cannot guarantee reliable and consistent service on the 2.4Ghz WiFi network.
Oakland University provides the internal network with a next-generation firewall, but personal anti-virus software is not provided to students. University Housing highly recommends that you install and maintain security software on your computer. If you need recommendations for this type of program, technicians at the University Housing Technology Helpdesk will be able to provide you with suggestions for both free and paid-for options. Students should also keep their operating systems up-to-date with the latest patches and hardware drivers.
Any device that connects to OU’s network must be registered with our Bradford registration system using a valid OU NetID. There are no limits to the number of devices you can register, but students are responsible for any network activity that occurs on these devices, regardless of who is using them. Your device registration is not permanent and will need to be renewed approximately 120 days from the day it is first registered on campus.
You can register your computer and other network devices from an on-campus network connection at resnetreg.oakland.edu (requires ResNet sign-in) using the following directions:
- Connect your computer to either the wireless or wired network.
- Open an Internet browser.
- Copy and paste or manually enter the following address: resnetreg.oakland.edu. Please note that your browser may view this page as “unsafe”; it is not, and you should bypass any warnings.
- Agree to the Acceptable Use Policy.
- Select Log In to ResNet.
- Enter your NetID username in the password section (your username is your email name, without the @oakland.edu) at the bottom of the page, and select Continue to register.
- If you meet the requirements to use the network, you will be redirected to a page stating you have been successfully registered. Your network settings will take a moment to reset, and you will then be able to use ResNet anywhere within the residence halls and apartments.
You can register game consoles and other browser-less electronics by following the instructions or our instructional videos listed below. Please note that in the first step, you will need to successfully connect the device to the network before you attempt to register it. While you will fail connection tests and will not have access to the internet, it is a necessary step to allow the registration system to "see" the device on the network and complete registration.
- Connect the device to the Housing wireless or wired network.
- Using a previously registered computer, connect to the network, open a browser, and go to resnetreg.oakland.edu
- Agree to the Acceptable Use Policy.
- Select the link under Gaming and Electronic Devices.
- At the bottom of the page that appears, enter your user ID credentials, along with the MAC address of your game console or device. You MUST enter the MAC in all capitals and use colons between the six sets of numbers/letters (i.e., 12:AB:34:CD:56:EF). You will then get a message stating that you have successfully registered your device.
- Disconnect and reconnect the device to the network, or completely restart it to obtain a registered connection.
Click here for help on how to find the MAC address on common devices.
Instructional videos:
Amazon Alexa
Roku Devices
Amazon Fire TV/Fire TV Stick
Nintendo Switch
PlayStation 4
Playstation 5
Smart TV
Xbox One
Xbox Series X/S
You can register your smartphone or tablet by following the instructions in the sections above or by following our instructional video here.
Types of prohibited equipment include, but are not limited to:
- personal wireless routers
- wireless printers
- cell phone wireless hotspots
Students who are found using this type of equipment will be forced to take it down and could face University Housing judicial procedures.
Desktop hubs and switches are not permitted on the OU network per Oakland University Policy #850. Use of these devices will result in the automatic shut down of your wired Ethernet port.
How to reset your Oakland University NETID password
How to find the MAC addresses of Windows 10 computers
How to find the MAC addresses of Apple computers
How to prevent your mobile device from generating randomized MAC addresses
How to deregister your devices from the Grizzlies wifi network
Please note that the computers in the lab are set to erase all new data and changes upon rebooting, and do so on a regular basis. Saving any work or information to the computers is not advised. University Housing is not responsible for any student data that is lost.